Not resolved

Joan Talmadge is the owner of a small vacation web-sight. We are property owners using her site to advertise our rental home. Joan's review process has become an avenue for tenants who damage rental property to manipulate security deposit returns. She did not even publish our entire review when we commented on a complaint from a tenant that seriously damaged our property.

So why would she post any reviews at all if she intends to edit them? We had 2 complaints for the fiscal year of 2012 both dealing with tenants who breached lease agreement and damaged property. In Joan's own terms and conditions, she states that she does not post reviews concerning breach of lease agreement and security deposit issues...but she clearly brakes her own rules.

Most of my business associates have moved their advertising needs to HomeAway. We will be doing the same shortly. Joan's business generated $17,000.00 fiscally. HomeAways generates $735,000.00. I guess at this point I do not even have to question why.


Jeanette Robinson

Monetary Loss: $7000.

Had an Experience with WeNeedAVacation?

Write a review


Terms of Service
Post Comment

In the 15 years of our existence and with thousands of homeowner clients, has removed only 6 listings from our site, so we do not make these decisions lightly.

We did indeed reimburse this homeowner for the balance of her subscription within 24 hours of notifying her that the listing had been deactivated.

As for her complaint that we refused to view her property in person, our concerns with this listing had nothing to do with the condition of the home but rather with the business practices of the homeowner.


Since filing my complaint with ROR, Joan removed our listing from her site. I am sure she will not reimburse us for the remainder of our subscription given the history of customer service she has shown us. We had listed our home with for 4 years. This year was the first year we ever had property damage from any renter and the first year we ever had a bad review. Joan is not able to professionally handle disputes of this nature and she will not stand behind the homeowner in security deposit dispute situations. To remove our listing is just another example of her unprofessionalism. Joan has never set foot in my rental home, he has never met me, yet she claims to hold her homeowners to high standards. When invited to see the property she refused. She prefers to only communicate through email. Homeowners beware. Once a bad review comes in, Joan will not treat you with any professionalism, she does not see you as a customer, she has no understanding that it is us, all of her homeowners that make her site a possibility. When she removed our site last night at 11:00PM she gave us no warning. Joan's physical address is 35-45 minutes away from our rental property. You would think that she would at least investigate a bad review for a long standing customer, but her "high" standards unfortunately do not apply to herself.

The purpose of the review process is not to arm wrestle homeowners who have had property damage or loss to forfit security deposits...

Your review process is a sham, and thank God I am not the only person who has filed a complaint on your review procedure. To call my tenants and question them is overstepping an advertising agencies privileges! We had wonderful reviews you refused to post, and you harassed those that insisted on giving us 5 stars, editing and shortening their good reviews. You have taken our money to advertise for the year and cost me almost 10,000.00 in lost income. I think your are a horrific business woman. I invited you out to view the property youself and stay to see how good our accommodations are, but you refused!

You need to get back into advertising realeatate because the review process is not your strong point.

Show more

As one of the owners of the website, I would like to clarify the statements made by this homeowner. The only portion that was not published of this homeowner's response to her guest review were statements she made about our company's guest review policy. Her response to a specific guest review of her property is not an appropriate venue for such comments.

We read all reviews that are submitted by vacationers to be sure their content is appropriate and meets our guidelines. We do not, however, edit the reviews. With regard to this listing, we communicated with both tenants who had submitted negative reviews, and in both cases, we felt that their reviews had merit and should be posted in order to provide future vacationers with feedback regarding this homeowner's business practices.

We work very hard to build credibility, confidence, and trust in our listings and guest reviews, and we hold our homeowners to high standards.

You May Also Like

Trafalgar Tours - Loved our Best of Ireland 2016 Tour Trafalgar Tours "My cousin and I took this trip of a lifetime in September 2016 after years of dreaming and planning. It was everything we had hoped and more. I..." Read more Flipkey - WORST CUSTOMER SERVICE Flipkey "Where do I start. better yet, bulletpoints. - Price hike from 199 to 549 in 2 years - Offered free photoshoot 8 months ago, they never delivered. - After price hike, bookings..." Read more Power Places Tours - Submit False Notary Letters to Pissed Consumer Legal Department or face further losses Power Places Tours "I received several legal demands that basically required me to tell lies by way of submitting notarized statements to Pissed Consumer in order to remove, what are in my opinion,..." Read more National Travel Associates L.L.C. Scam and Rude National Travel Associates "They are a telemarketing agency that will call you and sell booking services. The service is to supposedly help companies with trade show booking (which are planned 6 months to..." Read more Jjshouse - DO NOT BUY FROM THIS COMPANY Jjshouse "I ordered 4 dresses for my sons wedding. Their sizing is not US sizing (probably 2 sizes smaller - at least- than US sizing). No where on their site do..." Read more Maaco - Bad paint job and broke window Maaco "Took my SUV in to have the driver side painted. Plan black was used and you can see the difference because I have sparklers in my black paint. But when..." Read more Partsgeek - Part Geek return Policy Warning Partsgeek "The consumer is going to pay. I ordered part # 113-127-25D (Fuel Pump) for my 1972 VW Beetle. The one in the picture on their web site is the correct..." Read more Fooled by "express deal" on Priceline Priceline "Booked 3 star, hotel was NOTHING like a Hyatt or similar as Priceline described. I have pictures. It was not the hotel's fault, employees were nice, but more like a..." Read more